Whether you’re traveling, out of town, or simply away from your computer, banking is a snap with your smartphone. With our William Penn Bank app, making payments is easy, secure and convenient. *Message and data rates may apply.
Frequently Asked Questions
To enroll in Mobile Banking you must first enroll in Online Banking. Enrolling in Online Banking is easy and is a great way to make your banking flexible and convenient.
Once you are enrolled in Online Banking, you’re on your way to the convenience of Mobile Banking. Simply log in to Online Banking, under the “Options” tab, select “Enroll Now” in the Mobile Banking profile.
Yes. You can un-enroll from Mobile Banking through Online Banking by navigating to “Options”, “Mobile Banking Profile”, then selecting the “Manage Devices” button and select the drop down arrow “stop using this device for mobile banking”.
Yes. However, only one mobile device can be registered for mobile banking per Online Banking account. For added account security, we recommend that each account holder maintains a separate Online Banking account and therefore separate Mobile Banking login information.
Yes. You may re-enroll in Mobile Banking at any time through your Online Banking account.
No. You are not required to enroll in Mobile Banking as an Online Banking user. However, you are required to be enrolled in Online Banking to use Mobile Banking.
To change the mobile phone number associated with your Mobile Banking, go to the “Options” tab in Online Banking, then select “Manage Devices” under the Mobile Banking Profile. Select “change my phone number” from the drop-down list and follow prompts.
To disable mobile access, go to the “Options” tab in Online Banking, then select “Manage Devices” under the Mobile Banking Profile. Select “stop using this device for Mobile Banking” or call 855-945-5001 during normal business hours.
No, but you can change your Online Banking password.
The text messages will tell you that Text Banking has been activated.
Your Mobile Banking password is the same as your Online Banking password. You can change your Online Banking password by clicking on the “Options” tab and go into “Password” and click “Edit”.
You will be prompted to accept the Terms and Conditions after you enroll in Online Banking.
The Mobile Banking Terms and Conditions can be found at any time on the William Penn Bank app.